Shipping And Returns

The following shipping rates apply for shipments within Australia:

We ship with Australian Post - E parcel. You can track your order at http://auspost.com.au/track/

Order Total Shipping Charge 
Up to $20.00   $ 5.00
$20.01 to $40.00   $ 9.00
$40.01 to $60.00   $ 12.50
$60.01 to $80.00   $ 15.00
$80.01 to $100.00   $ 18.00
Over $100.01   $ 22.00

The following shipping rates apply for shipments to the New Zealand

Order Total Shipping Charge 
Up to $20.00   $ 8.00
$20.01 to $40.00   $ 12.00
$40.01 to $60.00   $ 18.00
$60.01 to $80.00   $ 24.00
$80.01 to $100.00   $ 30.00
Over $100.01   $ 36.00

The following shipping rates apply for shipments internationally (Rest of World):

Order Total Shipping Charge 
Up to $20.00   $ 12.00
$20.01 to $40.00   $ 15.00
$40.01 to $60.00   $ 22.00
$60.01 to $80.00   $ 30.00
$80.01 to $100.00   $ 38.00
Over $100.01   $ 45.00

Your order should ship in 10-15 business days. Please note your order may arrive in separate boxes as we often use different distribution centers. This will NOT increase your shipping charges.

***International Customers***

If you selected standard postal mail for your shipping method, it can take up to 8-10 weeks for delivery. While most customers receive their order within 3-4 weeks, this delivery time frame often depends heavily on the customs clearing process for your particular country. Additionally, the tracking number provided will not produce any results. Unfortunately, once your order leaves our country we have no further shipping information to provide. Please allow a full 10 weeks from the ship date to receive your order before initiating an inquiry.

All packages are shipped from Australia. Please be advised that your local government may assess international trade taxes or customs duties upon package arrival, which are not the responsibility of the Sea Shepherd Conservation Society AU. Contact your local customs office for more information.

Exchanges & Refunds: 

EXCHANGES

Please log in to "My Account'  on the www.seashepherd.unitee.com.au shop website and submit your return or refund request via the "PRODUCT RETURNS" link on the left hand side of your your account menu. This way we know that your exchange/return is coming back and we can look out for it.

Packing and Sending Your Exchange: 


1. Pack the items along with the packing slip (receipt) . Your order number MUST be included with your exchange. Please make sure to let us know what item/size you would like to exchange for.

2. Mail the package to:

OCC APPAREL
c/o Sea Shepherd Returns
Att: Dave

489-491 Princes Hwy

St.Peters, NSW 2044


We recommend that you use a shipper with delivery confirmation so we can both verify receipt of your parcel.

Refunds 

Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details. 

Within 30 days of receipt you may return most items purchased in our store for a full product refund. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. 

If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts. We cannot accept returns on any media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken. Earrings are not returnable. 
We can only refund shipping cost if the return is a result of our error or if the product was received damaged.